Returns

Returns

RMA Policy (Returns)

TheHardDriveExperts.com offers our customers a 10 day money back guarantee on all unopened product, and an above industry standard 90 day warranty against any defects on used and refurbished parts. However, these guarantees are subject to the following conditions:

All returns must be sent back to TheHardDriveExperts.com in its original condition and packaging.
 
All returns are subject to a 20% restock fee. If the product being returned was purchased as a "new" or "factory sealed" and is no longer sealed in its original package, the return is subject to a 30% restock fee.
 
If any defective product is returned to TheHardDriveExperts.com and found to not be defective, the product will be returned to the customer at the customer's expense. In addition, the customer will be charged an evaluation fee of $25.00 per hour, with a minimum one hour charge. If an item was purchased with free shipping and returned, the refund given will reflect any shipping charges we have incurred. 
 
All refunds are given based on “Current Market Value”. In the computer industry, prices can change quickly as technology evolves. PLEASE BE AWARE: our prices are subject to change without notice. If the customer returns a product that was purchased at a price higher than the current sale price, the customers refund will be issued based on the current sale price.
 
Any product returned to TheHardDriveExperts.com will be done so at the customer’s expense. All replaced product being returned to the customer will be sent via USPS at TheHardDriveExperts.com expense.
 
Shipping and labor charges are NEVER refundable.

All international returns and shipping charges are at the customer’s expense.

Any upgraded shipments will be at the customer’s expense.

All product returns must have a Returned Merchandise Authorization (RMA) number issued by TheHardDriveExperts.com. This RMA number must be referenced on the box and/or shipping label or it will be refused upon delivery.

“Special order items” are non-returnable, no exceptions.

DOA, Damaged and missing product MUST be reported to TheHardDriveExperts.com within the first 24hrs of receipt. TheHardDriveExperts.com is not responsible for any DOA, missing or damaged product not reported within the first 24hrs of receipt. If a package is received in damaged condition and/or the product inside is damaged or missing, the courier will accept responsibility and reimburse any amount up to but not acceding $100. For this reason, our policy on damaged product is strictly enforced.

TheHardDriveExperts.com thanks you for understanding and following our return policy.



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